Returns & Withdrawal
Returns & Withdrawal
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, take possession of the goods.
To exercise your right of withdrawal, you must inform us
Akasuri, 1 Rue de la Bergerie, 11240 Alaigne, France, email: contact@akasuri.fr
of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the model withdrawal form below, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient to send your notice before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we will refund all payments received from you, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery we offer), without undue delay and at the latest within fourteen days from the day on which we receive your notice of withdrawal. We will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees for this refund.
We may withhold the refund until we have received the goods back or until you have provided proof that you have sent them back, whichever is earlier.
You must send back or hand over the goods without undue delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal. The deadline is met if you send the goods before the fourteen-day period expires.
You bear the direct cost of returning the goods.
You are only liable for any loss in value of the goods resulting from handling them in a way other than necessary to establish their nature, characteristics and functioning.
Exclusion of the right of withdrawal
The right of withdrawal does not apply to sealed goods that are not suitable for return for health protection or hygiene reasons if their seal has been removed after delivery. This includes an opened or used mascara or serum.
Model withdrawal form
(If you wish to withdraw from the contract, please complete this form and send it back to us.)
To: Akasuri, 1 Rue de la Bergerie, 11240 Alaigne, France, email: contact@akasuri.fr
I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the purchase of the following goods (*):
- Ordered on (*) / received on (*):
- Name of consumer(s):
- Address of consumer(s):
- Signature of consumer(s) (only if this form is notified on paper):
- Date:
(*) Delete as appropriate.
Statutory warranty
Independently of the right of withdrawal, the statutory two-year warranty for defects applies. For a defective item we cover the full return costs. Write to us at contact@akasuri.fr with a description and photos.
Our voluntary 30-day promise
In addition to your statutory rights and without limiting them: if you do not see more open-looking eyes after applying it, write to us within 30 days of receipt and we will refund the purchase price. This promise is voluntary and does not affect your statutory right of withdrawal or warranty rights.